Support
Peace of mind in knowing your Mac is in the right hands
We Serve YouWith a highly-skilled and competent team, IT Fusion provides a comprehensive coverage and support system for end-users and corporate customers. Regardless of the warranty status of the products, our unmatched skills to service and manage new and old systems are unparalleled. As an Authorised Apple Reseller, IT Fusion has the skills and facilities to work with Apple Service Providers, end users and a close network of quality vendors to solve any arrising issues efficiently and cost-effectively.
IT Fusion offers a variety of IT services including:- Apple Warranty
- Out-of-Warranty Repairs
- Data Recovery
- On-Site Services
- Upgrades
We can receive almost all sorts of electronic, wiring, or systems issues. Have a system with a sad face? Bring it over and we can probably sort it out! Our technicians & support team are Apple Specialists (Apple Certified Help Desk Specialists and Apple Product Professionals). You can be sure your machines are in the right hands!
Free Service! (and WiFi!)
For our customers who purchase from us, we do not charge any service or handling charges for the life of your Apple hardware except for normal out-of-warranty and charges for hardware replacements. You can also extend your warranty against manufacturer's issues - see AppleCare.
We have an open wireless network available for use while you are in our store. Surf all your like. No minimum purchases necessary!
Popularity: 15%
i was wondering if you can tell me if you know any place that sells second hand macbook. i am desperate for one but i cannot afford to pay more than rm1500 because i blew most of my money on my iphone.
Hi Nicholas,
Where are you located and what do you plan to use your MacBook for? Any specific specs?
I'm considering to buy a new macbook pro 15" by the end of next month. Can I get the Hi-Res one at apple reseller? or is it only available at apple online store?
thanks
Hi Mardi,
You can purchase any configurations from us including CTO options (Custom To Order), hi-res or otherwise. We'll only need a few days of back-order for CTO options.
my choice is MC371ZP/A, what about the payment and price? I want to upgrade its display only. I'm sorry if I asking you questions in the wrong corner.
Thanks for the answer anyway.
Hi mardi,
If you'd like to confirm, all you have to do is put up a 10% confirmation deposit before we order. Do keep in mind CTO units ETA varies depending on availability, and if you're in a hurry for it, it might not be a good idea.
The price will be similar (very slightly cheaper than) to the online price. Let us know what you're OK with.
Hey Moorey,
I have a macbook i bought online from apple store, i have issues with it but not major issues but i need a pro to handle it. can u fix it with my warranty even if i didn't buy it from your store?
Hi Kamil,
Depending on the issue, we can diagnose it for free and if it's not major, we can fix it on the spot for free. Otherwise we'll advice you accordingly. Bring it to our store and we can diagnose it for you.
My MBP couldn't boot up after some failed installation. After I did all the disk utility check the errors could not be retrieved. Is it possible to do a cloning using terminal?
I was thinking of to do it myself or take the opportunity to switch to 500gb harddisk. If so how much will it cost to recover and get my 'old' system back with new hardisk. Thanks
Hi Brandon,
Sorry to hear about that. Bring your MBP over and we'll sort you out. Recovery is a 50-50 chance and the only way we can find out is to try to do it for you.
We can do upgrades up to 640GB HDD for you.
See you soon!
Hi Moorey,
Alrights. I'm in KL now, going back in two days time. BTW, my MBP is A1260, the pre unibody.
Hi Moorey,
When will the new iMacs be available in store?
A few months ago I was planning to get new MBP but I canceled it because my old macbook still doing good and I've changed my mind to get desktop one instead.
thanks
Hi mardi,
ETA for the new iMacs are end of this week or early next week. Contact our store (Jennifer) should you want to make a pre-order as we're taking them now.
Thanks!
Hi Moorey,
I want the CTO 21.5" with i5, how long will it take?
thanks
Hi mardi,
Probably a week or 2 as it is new released.
hello moorey,
do u provide warranty for iphone 3GS not purchased from ur store?
Hi J,
Where is the 3GS from and what is the issue? Most of the time we can fix it on the spot for you depending on the issue. We can advice you otherwise. Please bring it by to our store.
3GS is from Australia. The home button suddenly stopped working. What is the problem?
We'll probably have to test it first, J. It could be just the software. You can test if this is the case if you can still reset-cycle the phone by pressing and holding on the home button and power button simultaneously until it reboots.
Otherwise, it sounds like it requires a warranty fix.
moorey,
after holding on home button n power button, it asked me to slide to turn off. then to turn on, i had to press power button again. the home button still doesn't work.
how does a warranty fix work? mine is still under warranty, expires in nov 2010.
Hi J,
My first suggestion is, if you'd like to go the warranty way is to enter your iPhone's serial number here: https://selfsolve.apple.com/GetWarranty.do
It'll show you your warranty options and where to get it from.
For your iPhone, we can only do out-of-warranty services and hardware replacements, including your home button.
Let me know if you have any further questions!
moorey,
after i entered my iphone's serial number, it shows only Digi or Maxis but I didn't buy my iphone from either of them. So where can i get my warranty?
how much does it costs roughly to fix the home button?
Hey, I bought the iPod shuffle here. It is still under warranty. But my earphones 'cotton' thing around the earphone are almost all coming off! Its so painful listening using those!!
Hi
Does any one know of formal lessons on Apple PC / Software available, instead of going through Online Tutorials ?
Hi Wilson,
Thanks for your support!
The iPod shuffle doesn't come with a cotton cover on the earbud? Are you talking about the metalic cover?
the ipod shuffle came with the cotton cover earbud but its almost all torn off easily.
Hello! I have the iPhone 4 but I some how realize the battery life of the iPhone is really horrible! I heard reviews that it was awesome and some negative ones! I really have no idea how to solve it! I tried to search for this issue but those answers don't really help! The battery life probably decrease 10% every 15 mins without heavy use! Something must be really wrong! Hope you could help me! Btw, I bought the cygnet bumper but I did not like it! Its to thick and bulky! Do you have the apple bumper? It's looks alot nicer and thinner! I would also want to ask if you have the iPhone 4 back protector. I want a transparent one. I also have on of those but somehow to much bubbles! Haha! Thx!
Salam Moorey,
Do you have SurfacePad – Luxury Leather Cover for 15-inch MacBook Pro?
Thanks.
Salam Fairul,
Yes we have them in stock in our store. Do come and check it out.
Regards
Hey! I have a macbook.. and when i insert ANY disk, cd dvd rw whatever just any disk!! it will reject it automatically!!! plss hel;p!!!
Hi Wilson,
It sounds like your drives is starting to fail.
Where is the store located?
Our address is:
L1-10, Green Heights Mall
129, Lorong Lapangan Terbang 2
93250 Kuching, Sarawak
Dear Morey,
Can you advise how to recover the icon at the dashboard. I accidently click it with surfing and it becomes a cloud. Please give steps how to use the Finder to recover the Applications – with fanout since it is quite useful.
Many thanks
Do you carry beats headphones?? Price?? Solo HD and Studios~
Hi Peter,
Not at the moment. We do carry the AKG (Harman Kardon) headphone series.
i have a mac book pro 13" core 2 want to sell. so do you purchase second hand mac?
Alex,
You can pass the machine to our store for inspection and evaluation.
Hi,
I think the fan on my macbook pro is spoilt and i need to get it replaced. How much would it cost and how long would it take?
Tam
Hi Tam,
What's the exact model of your MacBook Pro? We will have to inspect it the check the exact issues. Sometimes it's something else. Bring it in and we can assess it for you.
Hi I had called and placed a reservation for ipad2 . 16G 3G. Perhaps blue or beigh smart cover. I bought a mac mini from you and I am happy customer with your advice and professionalism.
May I know if it is ready by May 8 – Mothers Day?
my macbook touchpad is getting unresponsive and seems to be automatically moving around and clicking… what shud i do???